About Pure & Gentle Products

1. What are the dilution rates for your products?

The dilution rate for our concentrated products varies by product. Please start by looking on the back of your product pouch for instructions on how to use the product. If you are unable to do this, you can also visit specific product pages on this site for information more information or review the list below.

Always shake contents of your product pouch before using.

• All-Purpose Cleaner eConcentrate (this product is a multi-use product and can be diluted in various strengths):
  • For light duty, add 1 small scoop (1 teaspoon) of concentrate from pouch to 16 oz. dispenser bottle, fill with water, and mix;
  • For medium duty, add 3 small scoops (3 teaspoons);
  • For heavy duty, add 10 small scoops (10 teaspoons).
• Automatic Dishwasher Gel (this product does not require dilution): Use 1 small scoop (1 teaspoon) for normal loads. Use 2-3 small scoops (2-3 teaspoons) for heavy loads.
• Deodorizer Cleaner eConcentrate (this product is a multi-use product and can be diluted in various strengths):
  • For light duty, add 1 small scoop (1 teaspoon) of concentrate from pouch to 16 oz. dispenser bottle of water and mix;
  • For medium duty, add 3 small scoops (3 teaspoons);
  • For heavy duty, add 10 small scoops (10 teaspoons).
• Body Wash: Pour concentrate from pouch up to the “Concentrate Fill Line” as marked on dispenser bottle, fill with water, and mix. If using your own dispenser, use 1 part concentrate product to 3 parts water. For a 16 oz. dispenser, this is 4 oz. concentrate product to 12 oz. water.
• Foaming Hand Soap: Pour concentrate from pouch up to the “Concentrate Fill Line” as marked on dispenser bottle. If using your own dispenser, use 1 part concentrate to 7 parts water. For a 16 oz. dispenser, this is 2 oz. concentrate product to 14 oz. water.
• Hair Shampoo: Pour concentrate from pouch up to the “Concentrate Fill Line” as marked on dispenser bottle, fill with water, and mix. If using your own dispenser, use 1 part concentrate product to 3 parts water. For a 16 oz. dispenser, this is 4 oz. concentrate product to 12 oz. water.
• Liquid Dish Soap: Pour concentrate from pouch up to the “Concentrate Fill Line” as marked on dispenser bottle, fill with water, and mix. If using your own dispenser, use 1 part concentrate product to 3 parts water. For a 16 oz. dispenser, this is 4 oz. concentrate product to 12 oz. water.
• Liquid Laundry eConcentrate:
  • For small Loads use 1/2 large scoop (3 teaspoons/1 tablespoon or 1/2 oz.)
  • For Medium Loads use 1 large coop (6 teaspoons/2 tablespoons or 1 oz.)
  • For Large or Heavy Soiled Loads use 2 Large Scoops (12 teaspoons/4 tablespoons or 2 oz.)
• Window & Mirror Cleaner: Add ½ scoop (½ teaspoon) of concentrate to a 16 oz. dispenser bottle, fill with water, and mix. For larger projects, add 2 ounces concentrate to 1 gallon of water.
  

2. How can I get extra dispenser bottles?

If your bottles are worn out or broken, you can purchase empty dispenser bottles by contacting our customer service team via email at customerservice@pgitx.com or via phone at 1 (800) 876-9455. We ensure a secure process of handling your payment information.

3. How do I know the fragrance of my product?

Typically, the fragrance of your product is printed directly on the pouch packaging. However, if the fragrance was not printed on the pouch or if you received bottle packaging, you can refer to your packing slip for the fragrance of each product.

4. Are your products plant-based?

Yes. All of our products are formulated with all-natural, plant-based ingredients. In addition, we use a rating scale created by the Environmental Working Group (EWG), a trusted non-profit organization dedicated to protecting human health and the environment. We use only EWG-certified level 1 or 2 ingredients, which means every ingredient in every Pure & Gentle product is plant-based, planet-friendly, and 100% biodegradable.

5. Are your products vegan and animal-friendly?

Yes. In addition to our products being made with all-natural, plant-based ingredients, Pure & Gentle is proud to be Leaping Bunny® certified by the Coalition for Consumer Information on Cosmetics, the only internationally recognized symbol guaranteeing that no animals or animal products were used in developing our products. 

6. Are your products pH balanced?

Yes. All of our products are specifically pH balanced for the needs of skin and hair. The outer layer of your skin is slightly acidic and has a pH level of approximately 5.5. This helps your skin hold moisture and keeps germs out. To help maintain the skin’s fatty protective layer, we formulate our products to a pH level similar to that of the skin itself.

7. Can your Liquid Laundry soap be used with high efficiency (HE) and/or front-loading washing machines?

Yes. Pure & Gentle Liquid Laundry soap can be used with high efficiency (HE) and/or front-loading washing machines. Refer to your pouch packaging or below for dosing instructions:

• For small Loads use 1/2 large scoop (3 teaspoons/1tablespoon or 1/2 oz.)
• For Medium Loads use 1 large coop (6 teaspoons/2 tablespoons or 1 oz.)
• For Large or Heavy Soiled Loads use 2 Large Scoops (12 teaspoons/4 tablespoons or 2 oz.)

8. How do I know if my product is old or expired?

The numbers printed on your product bottle or pouch is not a product expiration date; these numbers are a lot code that is connected to the machine that created the products. Pure & Gentle products have a shelf life of up to five years, another advantage of concentrated products.

About Your Pure & Gentle Order

1. How can I track my order

Once your order is processed, you will be notified via FedEx once your order is completed and ready to ship.

2. Are your old fragrances available for purchase?

No, our previous fragrances are no longer available. Please contact our customer service team via email at customerservice@pgitx.com or via phone at 1 (800) 876-9455. They can help you select one of our new fragrances that will become your newest favorite!

3. How can I log into my account online?

If you are having difficulty logging into your account, please contact a member of our customer service team via email at customerservice@pgitx.com or via phone at 1 (800) 876-9455.

4. What is Pure & Gentle’s return policy?

Pure & Gentle takes our product performance very seriously. We aim for 100% satisfaction and want to work with our customers to make that happen. If you aren’t satisfied with any product, you can return it within 60 days of the delivery date along with a copy of your Packing List or original Invoice. Some limitations may apply. Please contact us at 1-800-876-9455 or customerservice@pgitx.com for more details.

5. Can I request a refund on my credit card?

Yes, if you purchased a Pure & Gentle product directly from our website.